We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 7 days from the date of received. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please email us at firstname.lastname@example.org stating your reason of return and attach images/video of the product. Once your request is approved, we may request the tracking numbers of your item(s).
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Machines & More. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your the original method of payment. Please note that all refunds are processed within 3-5 business days.
If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.
If you need to cancel your order, you must cancel before shipment to receive a full refund.
Contact us via email@example.com to have your order cancelled immediately. Please provide the order details, including order number, receiver’s name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-5 business days.
If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at firstname.lastname@example.org before returning the item.
Received the Wrong Item
We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item.
Item Damaged during Transit
In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at email@example.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.
Missing or Lost Item
If you suspect your package is missing or lost, please email our customer service team at firstname.lastname@example.org with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package.
Please provide photos and contact our customer service for further information.If we confirm that it is a quality problem, please choose our designated logistics to return the item, and we will bear the freight.
If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service: